At everpawsupply.uk (hereinafter referred to as “we”, “us” or “the Company”), we respect and are committed to protecting your privacy. This Privacy Policy will explain in detail how we collect, use, share and protect your personal information. By accessing and using this website (hereinafter referred to as the “Site”), you agree to the terms of this Privacy Policy.
- Information We Collect
When you use the Site to purchase goods or interact with us, we may collect the following types of information:
a. Personal Information
Account Information: including name, email address, phone number, billing address, shipping address, payment method and credit card information (processed by a third-party payment platform).
Order Information: such as purchased items, order number and transaction history.
Customer Support: records of your interactions with our customer service team.
b. Non-Personal Information
Device Information: such as IP address, browser type, operating system, access time, etc.
Website Usage Data: including page views, click behavior, search keywords, purchase history, etc. We collect this information through technologies such as cookies.
c. Information from third parties
We may also collect certain data about you from third parties (such as payment platforms, advertising partners) to help us improve our products and services. - How your information is used
The personal information we collect will be used for the following purposes:
Processing orders: processing your purchases, order tracking and delivery.
Customer service: providing after-sales support, handling return and exchange requests, and answering questions.
Marketing activities: sending you promotional information, news updates, personalized recommendations, etc. You can choose to unsubscribe at any time.
Improving user experience: We use non-personal information to analyze website traffic and user behavior to optimize website design and services.
Legal compliance: meeting legal requirements, enforcing our terms and conditions, responding to legal proceedings, etc. - How to protect your information
We take various security measures to ensure the security of your personal information, including the use of encryption technology to protect transaction data and sensitive information. Although we strive to protect data security, please note that no transmission or storage method can guarantee 100% security. Therefore, you should still be vigilant when performing any operation on this website. - How to share your information
We will not sell your personal information to any third party, but we may share your information with third parties in the following circumstances:
Service providers: We work with third-party companies (such as payment processing, logistics distribution, customer support), and these partners only use your information when providing relevant services and must comply with privacy protection terms.
Legal requirements: We may disclose your information if required by law or in response to government requests (such as court orders).
Business transfers: Your information may be transferred in the event of a corporate merger, acquisition, or asset sale. - Children’s Privacy
This website is not intended for children under the age of 13 and does not intentionally collect personal information from children under the age of 13. If we find that we have accidentally collected information from a child, please contact us immediately and we will delete the data as soon as possible. - Cookies and tracking technologies
We use cookies and similar technologies to improve website functionality, provide personalized content and advertising, and analyze website traffic. By visiting this website, you agree to our use of these technologies. If you wish to disable cookies, you can adjust them through your browser settings, but please note that disabling cookies may affect website functionality. - Your Privacy Rights
Depending on where you live, you may have the following rights:
Access and Updates: You can request to review, update or modify your personal information.
Deletion Requests: Where permitted by law, you can ask us to delete the personal information you have provided.
Opt-out: You can opt-out of receiving marketing communications from us at any time. There is an “unsubscribe” link at the bottom of each email that you can click to unsubscribe.
Right to Data Transfer: You can ask us to transfer your personal data to you or a designated third party.
If you wish to exercise any of the above rights, please contact us using the contact details below. - Third-party Links
This website may contain links to other websites that are not under our control. We are not responsible for the privacy policies or content of third-party websites. You are advised to read the privacy statements of any third-party websites before leaving this website. - Policy Changes
We reserve the right to update this Privacy Policy at any time. Whenever we make significant changes to the Privacy Policy, we will notify you by notification on the website or by email. The updated Privacy Policy will be posted on this page and will indicate the “Last Updated Date”.