- How do I place an order?
You can complete your order by browsing our website, selecting the items you like and adding them to the shopping cart, and then following the checkout process. Please make sure to fill in the accurate shipping address and payment information. - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request; however, once the order has been shipped, it cannot be modified or cancelled. - What is the estimated shipping time?
Standard shipping time is 3-7 business days, and expedited shipping time is 1-3 business days. Actual shipping time may vary depending on factors such as destination and weather. - How much is the shipping cost?
The specific shipping cost may vary from region to region. It will be displayed on the checkout page - Can my order be tracked?
Yes, all orders will be provided with a tracking number after shipment. You can enter the tracking number on our “Order Tracking” page or visit the shipping company’s official website directly for inquiry. - Do you provide refunds or exchanges?
We offer refunds and exchanges within 7 days. Please refer to our Refund and Return Policy for details. - Can I change the delivery address?
If you need to change the delivery address, please contact us as soon as possible. If the order has not been shipped, we will try our best to accommodate your request; but once the order has been shipped, the delivery address cannot be changed. - How many payment methods can I use?
We accept payment methods such as major credit cards (Visa, MasterCard, American Express, Discover) debit cards. - What should I do if I receive damaged goods?
If the goods you received are damaged during transportation, please contact us within 48 hours of receiving the goods. We will provide you with a solution for return or exchange. - How to contact customer service?
If you have any other questions, you can contact us through the following methods:
Email: [email protected]
Thank you for your support to EverPaw Supply Inc! We look forward to serving you.