Thank you for choosing EverPaw Supply Inc! We want you to be satisfied with your shopping experience. If you are not satisfied with your purchase, here is our refund and return policy.
- Return Request
If you wish to return the product, please contact us within 7 days of receiving the product to request a return. We will provide the corresponding Return Authorization (RA) number.
Please provide your order number, purchase date and reason for return in the email so that we can better process your request. - Return Conditions
The product must be unused, unworn, and retain the original packaging and all accessories (instructions, accessories, etc.).
No returns after opening.
For hygiene and safety reasons, special customized or personalized products cannot be returned. - Return Shipping Costs
If the return is due to our wrong shipment or damaged product, the return shipping cost will be borne by us.
If the return is due to personal reasons (such as dissatisfaction or wrong choice), the return shipping cost will be borne by you. - Refund Method
Once we receive the returned product and confirm that it meets the return conditions, the refund will be processed within 5-7 business days. The refund will be refunded to the original credit card or payment method used. - Transaction Fees
During the refund process, if there are any transaction fees (for example, credit card processing fees), these fees will be borne by the customer. - Order Cancellation
If you need to cancel your order, please contact the customer service team as soon as possible. Once the order has been shipped, it cannot be cancelled. - Exchanges
If you wish to exchange the product, please apply for a refund according to the return process before making a new purchase. - Contact Us
If you have any questions or need help, please contact us at the following methods:
Email: [email protected]
Thank you for your support and trust in EverPaw Supply Inc! We will serve you wholeheartedly.